Return & Exchange Policy

Effective Date: May 18, 2026

This Return & Exchange Policy forms part of the Party Supplies & More Terms and Conditions. Our goal is to ensure you have everything you need for your celebration, but we understand that plans can change. Please review our guidelines below regarding returns and exchanges.

1. Return Window

  • Time Limit: Items must be returned within 2 days of the original date of purchase or delivery.
  • Eligibility: To be eligible for a return or exchange, items must be completely unused, undamaged, and kept in their original packaging.

2. Non-Returnable and Non-Refundable Items

Certain products are strictly non-returnable and cannot be refunded or exchanged under any circumstances:

  • Inflated Balloons: Inflated helium balloons cannot be returned or refunded once they leave our premises. We do not guarantee specific float durations beyond standard expectations, nor are we responsible for premature deflation due to temperature changes, sharp objects, or mishandling after delivery or collection.
  • Opened Party Packs: Any party packs that have been opened or tampered with cannot be returned.
  • Customised & Personalised Orders: Once production has commenced on custom items (such as printed banners, branded items, or personalised gift sets), the order cannot be cancelled, changed, or refunded.
  • Packed or Dispatched Regular Orders: Standard orders that have already been packed or dispatched from our facility cannot be cancelled or returned mid-transit.

3. Rental Equipment

  • Customer Responsibility: If your order involves rental equipment (such as certain helium tanks or event hardware), the return of the equipment to our store is your sole responsibility unless a separate collection agreement was made in writing before checkout.

4. Process for Returns and Cancellations

  • Immediate Notification: If you need to cancel an order before it is packed or dispatched, you must communicate with us as soon as possible via phone or WhatsApp.
  • Validation: All returns are inspected upon receipt at our store locations to ensure they meet our usage and packaging standards.
  • Approved Refunds: Where a cancellation or return is accepted by our team, the refund will be processed in accordance with our standard internal timelines.

5. Policy Availability

  • This policy is readily available upon request by contacting our customer care team or by visiting any of our physical storefronts.
  • Email: customercare@partysupplies.com.ng
  • Store Locations: Ojodu and Lekki, Lagos
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (Storefronts open for inquiries from 8:30 AM)